Books Return & Refund Policy

The Leaders School – Online Books Store

At The Leaders School, we aim to provide students and parents with the correct books in good condition. Please read the following policy before placing an online book order.

1. Eligibility for Return

Books purchased through our website may be returned or exchanged if:

  • The wrong book was delivered due to an error by The Leaders School.

  • The book is damaged or defective when received.

  • The delivered book is significantly different from the book ordered.

  • The book is unused and in its original condition, subject to approval by The Leaders School.

2. Non-Returnable Books

A book will generally not be eligible for return if:

  • It has been used, written in, highlighted, marked or damaged by the customer.

  • The book has torn or missing pages.

  • The book has been damaged after delivery.

  • The book is returned without its original packaging where applicable.

  • The return request is made after 7 days of delivery.

3. Return Request

Customers must contact The Leaders School within 7 days of receiving the order to request a return or exchange. The customer may be required to provide the order number and clear photographs of the book and its packaging.

No book should be returned without receiving confirmation from The Leaders School.

4. Exchange

If the wrong, damaged, or defective book was delivered, The Leaders School may provide a replacement with the correct book, subject to availability.

If the required replacement is unavailable, the customer may be offered a refund or another suitable solution.

5. Refunds

Approved refunds will be processed after the returned book has been received and inspected.

Refunds will normally be made through the original payment method, where possible. The time required for the amount to appear in the customer’s account may depend on the payment provider or bank.

6. Return Shipping

If the return is due to an error by The Leaders School, such as sending the wrong or damaged book, The Leaders School will bear the applicable return shipping cost.

If a return is requested for another reason, the customer may be responsible for the return shipping charges.

7. Order Cancellation

An order may be cancelled before it has been dispatched by contacting The Leaders School as soon as possible. Once an order has been dispatched, cancellation may not be possible and the customer may need to follow the return procedure.

8. Incorrect Delivery Information

The customer is responsible for providing a complete and accurate delivery address and contact information. If an order cannot be delivered because of incorrect or incomplete information provided by the customer, additional delivery charges may apply.

9. Policy Changes

The Leaders School reserves the right to update or modify this Books Return & Refund Policy when necessary. Any changes will be published on this website.

10. Contact Us

For book returns, exchanges, or refund requests, please contact The Leaders School through the contact details provided on our website. Please include your order number, student’s name and details of the issue so that we can assist you promptly.